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Frequently Asked Questions


POLICIES:


Payments:
We accept most major credit cards and PayPal through our web site.  All transactions are secure.  We do not retain any credit card information on our server.

We do not share any customer information to include name, address, email etc.

SHIPPING:
We typically ship via USPS First Class or First Class Parcel Post.  The web site calculates the cost of the shipment.  Sometimes it is wrong.  If it seems too high, either call or send an email.  We typically catch errors and adjust the price. You will see a credit to whatever your payment source was.

For international shipments, we use USPS or Fedex or UPS Intl dependent on the country and the weight of the order. We will always look for the most economical solution.

COPYRIGHTS AND USE OF PATTERNS:
Please respect our copyrights and intellectual property.  All of our patterns and materials are copyrighted and are the exclusive property of Susan Michaels and Dragonfly Fiberart Pattern Company.  This means it is illegal to copy, distribute, modify or reproduce in any way without our express written permission. 

Patterns may be used to produce as many items as you like for personal use, craft fairs or small online shops, etc.  They may not be used for mass production or commercial production.

You may use our patterns to produce an item to be displayed in a quilt show, exposition or fair but request that Dragonfly Fiberart Pattern Company is credited with the design.  Our patterns may also be used by guilds or not for profit groups to use for Quilts of Valor, disaster relief, quilts for comfort etc. but would appreciate if Dragonfly Fiberart is noted as the designer.

We do allow you to copy and distribute the FREE patterns under our free pattern area as long as our logo is not removed on our original designs and/or the author of the original material is not removed.  Shops may add their logo to free patterns if desired as long as the above is respected.


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